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Job Requirements of Customer Service Representative IV:
• A high school degree or equivalent is required, along with a minimum of 3-5 years of customer service experience, preferably in a manufacturing environment.
• Strong computer skills are required with a solid knowledge base of Microsoft Office Products.
• Previous clerical or office experience is beneficial.
Our employees are rewarded with competitive compensation, comprehensive benefits including tuition reimbursement, paid holidays, sick and vacation time as well as a matching 401(k) savings plan.
Please visit our website at
An Equal Opportunity Employer, providing a drug-free work environment.
EOE Male/Female/Disabled/Veteran - We welcome applications from Veterans and the Disabled!
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Customer Service Representative IV
Clopay Building Products is North America’s largest residential garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team.
We have an excellent opportunity for a Customer Service Representative lll in our Troy, Ohio Manufacturing Plant..
In this position, the successful candidate will perform the following job responsibilities:
Responsibilities/Principal Duties:
• Answers inbound and places outbound calls in a call center environment with the goal of increasing business, customer satisfaction and customer retention.
• Takes care of complex customer inquiries and problems, having experience and advanced knowledge.
• Performs all order entry and invoicing functions under established automation system controls and process.
• Position is logged into ACD system at all times to insure a 94% call answer rate.
• Secure customer payments and order changes.
• Monitor the timeliness of all orders.
• Follow-up on complaints which may require replacements, factory servicing or other adjustments to ensure customer’s satisfaction within established policies.
• Monitor cycle times and VOC scores to meet desired goals.
• Follow-up weekly with accounts on completed jobs and upcoming installations.
• Monitor installation quality and return of completed job information.
• Communicate with Sales for issue resolution affecting performance metrics.
• Communicate with CSRs and installing dealers to maintain established install requirements.
• Communicate openly with DCs pertaining to install orders and installer assignments.
• Other duties as assigned.
Job Requirements:
• A high school degree or equivalent is required, along with a minimum of 3-5 years of customer service experience, preferably in a manufacturing environment.
• Strong computer skills are required with a solid knowledge base of Microsoft Office Products.
• Previous clerical or office experience is beneficial.
Our employees are rewarded with competitive compensation, comprehensive benefits including tuition reimbursement, paid holidays, sick and vacation time as well as a matching 401(k) savings plan.
Please visit our website at
An Equal Opportunity Employer, providing a drug-free work environment.
EOE Male/Female/Disabled/Veteran - We welcome applications from Veterans and the Disabled!